At Nextgenwatches, we aim to deliver your orders safely and on time. This Shipping Policy outlines the shipping process, timelines, and related terms.
1. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive an order confirmation once your order has been successfully placed.
2. Shipping Locations
- We currently ship across India.
- International shipping may be available for select locations (if applicable).
- Delivery availability may vary based on courier service coverage.
3. Shipping Charges
- Shipping charges, if any, will be displayed at checkout before payment.
- Promotional offers may include free shipping for eligible orders.
4. Estimated Delivery Time
- Metro Cities: 3–5 business days
- Other Locations: 5–7 business days
- Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
5. Order Tracking
- Once your order is shipped, tracking details will be shared via email or SMS.
- Customers can track their shipment using the provided tracking link.
6. Delays in Delivery
- While we strive to deliver on time, delays may occur due to factors beyond our control.
- Nextgenwatches is not responsible for delays caused by courier partners or natural events.
7. Delivery Issues
- If the delivery address is incorrect or incomplete, delays or non-delivery may occur.
- If a package is returned due to unsuccessful delivery attempts, reshipping charges may apply.
8. Damaged Packages
- If the package appears damaged at the time of delivery, please refuse delivery and notify us immediately.
- For concealed damage, contact us within 48 hours of delivery with supporting images or videos.
9. Cash on Delivery (COD)
- COD is available for selected locations and order values.
- We reserve the right to disable COD for certain orders or locations.
10. Change of Shipping Address
- Shipping address changes are allowed only before the order is shipped.
- Once shipped, address changes cannot be accommodated.
11. Liability
- Risk of loss or damage passes to the customer upon successful delivery.
- Nextgenwatches is not liable for loss or damage after delivery confirmation.
12. Policy Updates
Nextgenwatches reserves the right to update or modify this Shipping Policy at any time without prior notice.
